Voter registration changes delayed by state error

Published 8:00 am Thursday, November 3, 2022

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By Crystal Vandegrift and Brian Carlton

On Monday, Oct. 31, the Virginia Department of Elections announced that 149,000 voter registration transactions hadn’t been properly processed this year. Out of those, 121 were in Charlotte County, according to Charlotte Registrar Jenni Booth.

“We did receive 121 applications from the state that were included in the “drop”’,” Booth said. “This was a glitch in the state system and not anything that was missed or not processed by each locality.”

A voter registration transaction is when a resident changes things like their address, registers in a new county for the first time or requests any other adjustment to their record. This is done through visits to the Department of Motor Vehicles. As your driver’s license and other information are updated there, the data is supposed to be sent to registrars in local cities and counties for processing. Due to a computer error in the statewide voter registration system, that didn’t happen for these 149,000 people.

That’s in the process of being corrected, both state and Charlotte County officials say. As soon as the mistake was discovered, officials with the Department of Elections notified registrars and sent the information over.

“Myself and my staff confirmed the applications from the state and started immediately to process the information, to ensure each application was updated in the system,” Booth said.

To be clear, all of the affected people will be able to vote on Election Day. The changes will all be processed before then. Both state and local officials confirmed that. Also, any of the affected people who voted early, their vote will also count. And if your information still doesn’t show up at your polling place, that’s being addressed too.

“With same day registration being offered now, if a new voter comes in to vote either on Early Voting Days or at the polls and they do not show up in the pollbooks, but did register through the DMV, they can register at that point and do a provisional vote,” Booth said.


Department of Elections officials say the problem was flagged after several residents came in to vote early, but their information wasn’t updated. In each case, the voter’s information was just updated on site by the registrar and then the resident went to cast their ballot. According to state and local officials, there were no reported problems like this in Charlotte County.

“With information from local officials, ELECT’s IT professionals were able to scour the election system data to identify the additional transactions for processing,”said Virginia Elections Commissioner Susan Beals in a statement. “I’m pleased that all affected voters are able to vote and that anyone with questions or concerns can reach out to us directly so that we may assist them as we near Election Day.”

Beals went on to say her staff has reached out and offered help to any registrar who needs additional support to get all of the changes processed before Election Day.

This will be one of the last elections done using the state’s current system, which was first put in place in 2007. A new voter registration system will be built over the next few months. Then the department plans to work with local registrars to help implement it over the next two years.


If you need to register to vote or update your information, there’s still time. If you look on the state election website or go to the registrar’s page for Charlotte County, the deadline to register to vote is Oct. 17. But starting this year, there’s a second option, but one that makes things slightly more complicated.

Same day voter registration is now allowed across the Commonwealth. That means, if you missed the traditional deadline, which this year was Monday, Oct. 17, you can still go to the registrar’s office or even register at your polling place on Election Day.

“Yes, beginning with the 2022 General Election, the General Assembly approved legislation that provides the ability to register at any time, up to and including Election Day,” Beals said. Her staff also directed Gazette staff to the same language on the Elections website.

That change went into effect due to a law that was passed in the 2020 session of the General Assembly. To give cities and counties time to adjust, the Assembly pushed back the plan for a two-year period, writing in the final version that it would take effect Oct. 1, 2022. And the wording on the law, HB 201, is pretty clear.

“Any person who is qualified to register to vote shall be entitled to register in person up to and including the day of the election at the office of the general registrar in the locality in which such person resides or at the polling place for the precinct in which such person resides,” the law states.


For any Charlotte County residents who want to vote early, you can still do that too. The registrar’s office, located at 420 Thomas Jefferson Highway in Charlotte Court House, will be open for early voting through this Friday, Nov. 4 from 8:30 a.m. to 4:30 p.m. Then on Saturday, Nov. 5, it’ll be open from 9 a.m. to 5 p.m.