New help desk support class opens

Published 7:27 am Thursday, August 12, 2021

Getting your Trinity Audio player ready...

A new class offered in partnership between Danville Community College (DCC), Southside Virginia Community College (SVCC), and the Southern Virginia Higher Education Center (SVHEC) will provide students with the skills and work experience needed to provide support as a user/help desk support professional.

“IT careers cut across all sectors, and there is a demand for this skill. This class provides an opportunity for students to not only learn the skills required but also to practice them. We know that real-world skills practice makes a huge difference in student learning and helps applicants stand out to employers,” Dr. Betty Adams, SVHEC executive director, said.

ITE 182, User Support/Help Desk Principles is a three credit, elective IT course being offered in South Boston at the SVHEC by community college partners DCC and SVCC. The class will introduce students to a variety of tools and techniques that are used to provide user support in help desk operations. Topics include help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, needs analysis, and related topics related to end user (customer) support.

“There are so many great opportunities available online but not being able to access them holds our people back. Students in this class are not only learning a valuable skill but also providing a community service in helping our citizens get connected digitally,” Adams said.

Enrollment is open for ITE 182, User Support/Help Desk Principles. To register, new and current students need to contact the Community Colleges Office at SVHEC by calling (434) 572-5453 or emailing